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  Product Warranty/Terms & Conditions

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Comm. Security

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Terms & Conditions of Sale



All Imperial USA Ltd. products are warranted against defects in materials and workmanship for the life of the product.

Imperial’s warranty is expressly limited to window & door manufacturers and Imperial USA Authorized Distributors and may not be assigned or transferred.

This warranty does not cover normal wear or discoloration on finishes*, or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding its use, nor does it cover corrosion related damage.

This warranty is exclusive. Imperial USA makes no other warranty of any kind whatsoever, expressed or implied, with respect to the products manufactured and sold by it, whether as to merchantability, fitness for a particular purpose, or any other matter. No agent, employee or representative of Imperial USA has any authority to bind Imperial USA to any affirmation, representation, or warranty concerning Imperial USA products or parts, except stated herein.

If any product manufactured by Imperial USA is found to be defective by Imperial USA, in its sole judgment, Imperial USA will, at its option, either repair or replace such defective product. Imperial’s liability is limited only to the replacement value of the hardware. This remedy shall be the exclusive remedy available for any defects in the products manufactured and sold by Imperial USA or for damages resulting from any other cause whatsoever, including without limitation, Imperial USA’s negligence. Imperial USA shall not in any event be liable to any buyer for consequential, or incidental, or punitive damages of any kind, or for the labor which may be required for the replacement of said product, whether for breach of warranty, negligence, on the basis of strict liability, or for any other reason. Proof of original purchase is required.

The purpose of this exclusive remedy shall be to provide the window/door manufacturer, or Imperial USA Authorized Distributor, with replacement of products, or parts, manufactured by Imperial USA found to be defective in materials or workmanship, or negligently manufactured. This exclusive remedy shall not be deemed to have failed of its essential purpose so along as Imperial USA is willing and able to repair or replace said defective products or parts in the prescribed manner.

* Imperial USA may, however, offer selected brass products with enhanced finish warranties.

Terms -

Net 30 days on freight charges. Tooling invoice terms available upon request.

Freight -

F.O.B. Factory

Conditions -

Initial orders, and all subsequent orders placed before credit is established with Imperial USA, will be on a cash-in-advance or C.O.D. basis. Cash-in-advance orders will be entered by Imperial USA upon the receipt of the order and payment. Pricing is determined at time of shipment.

 Return Goods -

Authorization from our Sales Department is required in advance for all goods to be returned to Imperial USA. Authorization will be granted in all cases of defective product or incorrect shipments due to an error on Imperial USA’s part. Imperial USA may also, at its option, authorize the return of other goods subject to a 25% restocking charge, and including an offsetting order equal to the amount of the return. Freight on all return goods must be prepaid to our plant and merchandise must be received within 30 days of date of authorization.


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